Shipping policy
Shipping Policy
Effective Date: August 8, 2026
1. Shipping Area
The Mustard Seed currently ships to addresses within the United States only. We do not currently offer international shipping.
2. Order Processing and Production
Many of our products are made especially for you after an order is placed. Production and processing generally take 2–7 business days before shipment. Some products may require additional time during holidays, high-demand periods, or unforeseen production delays.
Business days do not include weekends or federal holidays. Production time is separate from shipping time.
3. Estimated Shipping Time
After production is complete, standard delivery within the United States generally takes 3–7 business days.
Delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, holidays, supply interruptions, and other circumstances outside our control may affect delivery.
4. Shipping Charges
Shipping charges are calculated at checkout based on the products in your order.
Orders with a qualifying merchandise subtotal of $75 or more receive free standard shipping within the United States. The free-shipping offer is applied automatically at checkout when the order meets the applicable requirements.
5. Multiple Packages
We work with several fulfillment partners, and products may be produced or shipped from different locations. An order containing multiple items may arrive in separate packages and on different dates. Separate tracking information may be provided for each package.
You will not be charged additional shipping solely because an order is divided into multiple packages.
6. Tracking Information
When tracking is available, you will receive a shipping confirmation email containing a tracking number. Please allow up to several business days for the carrier’s tracking system to display movement after the label is created.
If your order contains multiple packages, you may receive more than one shipping confirmation.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us immediately if you discover an address error. Once production or shipment has begun, we may be unable to change the address. Additional production or shipping charges may apply if an order must be replaced or reshipped because of an incorrect or incomplete address supplied by the customer.
8. Delayed, Lost, or Delivered-but-Missing Packages
If tracking has not updated for an extended period, the estimated delivery date has passed, or a package is marked delivered but cannot be located, please:
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Confirm that the shipping address on the order is correct.
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Check around the delivery location and with household members or neighbors.
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Contact the carrier or local post office for additional delivery information.
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Contact The Mustard Seed promptly if the package still cannot be located.
Please report a potentially lost package within 30 days of its estimated delivery date so we can investigate it with the fulfillment provider or carrier.
The Mustard Seed is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided. However, we will assist in reviewing the available tracking and delivery information.
9. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. Include your order number and clear photographs showing the product and the problem.
Please do not mail an item back without first contacting us and receiving instructions. Approved claims will be handled according to our Refund Policy.
10. Contact Us
For shipping assistance, contact:
The Mustard Seed
cala@themustardseed.shop