Refund policy
Refund and Replacement Policy
Effective Date: August 8, 2026
At The Mustard Seed, many of our products are created especially for each customer after an order is placed. Please review product details, sizing information, color selections, personalization, and the delivery address carefully before completing your purchase.
Damaged, Defective, Misprinted, or Incorrect Products
Please contact us within 30 days of delivery if your product arrives:
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Damaged or defective
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Misprinted
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With the wrong design or customization
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Different from the product ordered
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With an item missing from the shipment
Include your order number and clear photographs or video showing the entire product, packaging when relevant, and the reported problem.
If the claim is approved, The Mustard Seed will provide an appropriate resolution, which may include a replacement or refund. You will not normally be required to return a damaged or defective item unless we provide specific return instructions.
Minor variations resulting from the production method, screen display, fabric, printing, or embroidery process may not be considered defects.
Made-to-Order Products
Because products are made specifically for each order, we generally cannot accept returns, exchanges, or refunds for:
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Selecting the wrong size or color
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Changing your mind
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Ordering an incorrect quantity
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Entering incorrect personalization
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Providing an incorrect or incomplete delivery address
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Minor color differences between a screen display and the finished product
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Normal variations associated with printing or embroidery
Please consult the product’s size guide before ordering apparel.
Cancellations and Order Changes
Contact us immediately if you need to cancel or change an order.
A cancellation or change is not guaranteed. Once production has begun, the order generally cannot be changed or canceled. If we can successfully cancel the order before production begins, a refund will be issued to the original payment method.
Lost Packages
If an order has not arrived by its estimated delivery date, first check the tracking information, verify the delivery address, and contact the carrier or local post office.
Please report a potentially lost package within 30 days of its estimated delivery date. We will investigate the shipment with the fulfillment provider or carrier. If the package is confirmed lost and the claim qualifies, we may provide a replacement or refund.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
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Confirm the delivery address on the order.
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Check around the delivery location.
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Ask household members or neighbors whether they accepted it.
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Contact the carrier or local post office.
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Contact us promptly if it still cannot be located.
The Mustard Seed is not responsible for theft or loss after confirmed delivery to the address supplied by the customer. However, we will assist in reviewing the available tracking and delivery information.
Unauthorized Returns
Do not mail a product back without first contacting us and receiving instructions. Unauthorized returns may not be accepted or eligible for a refund.
Refund Processing
Approved refunds are issued to the original payment method. After a refund is processed, your bank or payment provider may require additional time to post the funds to your account.
Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or confirmed lost due to an error for which The Mustard Seed or its fulfillment provider is responsible.
Your Legal Rights
Nothing in this policy limits any rights or remedies available to you under applicable law.
Contact Us
To request assistance, email:
cala@themustardseed.shop
Include your name, order number, a description of the problem, and any supporting photographs or video.